---
title: "How to Use GetQCall Client Application"
url: "https://help.getqcall.com/en/article/how-to-use-getqcall-client-application"
language: "en"
last_updated: "2026-08-14T16:15:33.585Z"
---

# How to Use GetQCall Client Application

The GETQCALL Client Application helps employees receive, manage, and respond to customer service requests directly from their mobile devices. Employees can view incoming requests, accept and complete tasks, review request history, and manage notifications, making it easier to provide fast and efficient customer service.

The **GetQCall Client Application** allows staff to receive and manage service requests, calls, and messages directly from customers who scan your business QR Codes. This guide walks you through downloading, logging in, and using all key features.

## **Step 1: Download the Application**

[![](https://media.userguiding.com/files/knowledge-base/101899/file-1762619936066.png)](https://play.google.com/store/apps/details?id=com.getqcall.client&hl=en_CA) [![](https://media.userguiding.com/files/knowledge-base/101899/file-1762619949315.png)](https://apps.apple.com/ca/app/getqcall-client/id6505037881)

-   Search for **“GetQCall Client”** and install the application on your device.

## **Step 2: Log In**

-   Launch the app and enter the **email and password** provided by your administrator.
-   If you do not have login credentials, contact your **admin or manager** to create an account.

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762620169270.png)

## **Step 3: Enable Notifications**

-   Allow **push notifications** so you can receive instant alerts for new customer requests and messages.

## **Step 4: View Incoming Requests**

-   When a customer scans a QR Code and submits a request, a **notification** will appear in the app.
-   Tap the notification to view **request details**, including:
-   -   Location
    -   Customer message
    -   Time of request

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762620916344.gif)

## **Step 5: Accept and Respond**

-   Tap **Accept** to confirm that you will handle the request. The request will then be assigned to you and moved to the **Service** tab.

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762621099452.gif)

-   Once the service is completed, tap **Complete** to mark the request as resolved.

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762621123595.gif)

  

## **Step 6: Check Service History**

-   Open the **History** tab to view all **completed and pending requests**.
-   Details include:
-   -   Creation time
    -   Status
    -   Response duration

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762621289727.png)

## **Step 7: Update Your Profile**

-   Tap your **Profile icon** to update:
-   -   Profile picture
    -   Name (**Request to Account Administrator**)
    -   Email (**Request to Account Administrator**)
    -   Phone
-   Ensure all contact information is accurate.

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762621572682.gif)

## **Step 8: Change Profile Password**

-   Tap your **Settings icon** to update:
-   -   Change password

![](https://media.userguiding.com/files/knowledge-base/101899/file-1762621933940.gif)

## **Tips for Using the App Effectively**

-   Keep notifications **Enabled** to respond promptly.
-   Regularly check **Service History** to monitor performance.