Help Center
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Help Center
Go back to Consol
Getting Started
Using the Dashboard
General
Why a Location Needs to Be CreatedHow to Register GetQCall Review Tap PlateGeneral Information – Service HistorySession Expired – How the QR Code Session Works
Settings
How to Add and Manage a UserHow to create Support TicketHow to Update Profile AvatarHow to Change Your Account PasswordHow to Cancel the Subscription PlanHow to Change the Subscription Plan
Location List
How to Add or Change Social LinksHow to Download the Collected Customers infoGeneral Information from the Location ListHow to Assign a Location to a QR Code and an EmployeeHow to Upload a Logo for the LocationHow to Set Up WiFi Configuration for the Physical ButtonHow to Set Up Wi-Fi Credentials for the Wi-Fi ButtonHow to Delete the LocationHow to Rename the Location NameHow to Create a Location
Employee List
How to Assign an Employee to a Location, Group, and ShiftHow to Create an Employee AccountHow to Create an Employee ShiftEmployee List – General InformationPush Notification Status in the Employee ListHow to Create an Employee Group
Service History
General Information of Service HistoryHow to Export a Service History Report
QR Code List
How to Change QR Code Button Links or FunctionsHow to Change the Order of QR Code ButtonsHow to Assign a QR Code to a LocationHow to Delete a QR CodeHow to Change the QR Code Page DesignHow to Change the QR Code DesignHow to Deactivate a QR CodeHow to Duplicate a QR CodeHow to Download a Created QR CodeHow to Disable GPS RestrictionsHow to Rename a QR CodeHow to Create a QR CodeGeneral Information QR Code List DashboardHow to Set Up the Review Button
Application Receiver
How to Use GETQCALL Client on Apple WatchGetQCall Client Application OverviewHow to Use GetQCall Client Application
Sender Portal
How to Prebuild Sample MessagesSender Portal – General InformationHow to View Call History for a Sender Employee

GetQCall Client Application Overview

The GETQCALL Client Application provides employees with a simple and convenient way to receive and manage customer service requests in real time. The application brings together incoming alerts, request management, history, profile, and notification settings in one place, helping staff stay connected and respond to customers quickly and efficiently.

The GetQCall Application is used for receiving requests from QR Code buttons or the Sender Portal.

  • First Login: When logging into the application for the first time, you must change the default password.
  • App Tabs: The app includes Service, Alerts, History, Profile, and Settings tabs.

Service Tab:

  • Requests that you have accepted will appear here, allowing you to track and manage them efficiently.

Alerts Tab:

  • New requests that require your attention will appear in this tab.

History Tab:

  • Displays all accepted requests with full details, including:
    • Location from which the request originated
    • Purpose of the request
    • Time the request was made, accepted, and completed

Profile Tab:

  • Update your profile avatar and phone number.

Settings Tab:

  • You can temporarily turn off notifications during lunch or breaks.
  • Additional settings are also available, including:
    • Changing your profile password
    • Logging out of the application
    • Sending a request to delete your account

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