How to Create an Employee Group
Employee Groups in GETQCALL allow you to organize employees into teams and manage how service requests are assigned and delivered. By creating groups, you can ensure that the right employees receive the right notifications based on their role, department, location, or responsibility.
Go to the Employee List.
Click the Add Group button.
In the popup window, enter the group name and click Add Group.
After the employee group has been created, you need to assign it to the Location, Shift, and Employees.
After assigning all positions, the configuration can be completed.