Help Center
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Help Center
Go back to Consol
Getting Started
Using the Dashboard
General
Why a Location Needs to Be CreatedHow to Register GetQCall Review Tap PlateGeneral Information – Service HistorySession Expired – How the QR Code Session Works
Settings
How to Add and Manage a UserHow to create Support TicketHow to Update Profile AvatarHow to Change Your Account PasswordHow to Cancel the Subscription PlanHow to Change the Subscription Plan
Location List
How to Add or Change Social LinksHow to Download the Collected Customers infoGeneral Information from the Location ListHow to Assign a Location to a QR Code and an EmployeeHow to Upload a Logo for the LocationHow to Set Up WiFi Configuration for the Physical ButtonHow to Set Up Wi-Fi Credentials for the Wi-Fi ButtonHow to Delete the LocationHow to Rename the Location NameHow to Create a Location
Employee List
How to Assign an Employee to a Location, Group, and ShiftHow to Create an Employee AccountHow to Create an Employee ShiftEmployee List – General InformationPush Notification Status in the Employee ListHow to Create an Employee Group
Service History
General Information of Service HistoryHow to Export a Service History Report
QR Code List
How to Change QR Code Button Links or FunctionsHow to Change the Order of QR Code ButtonsHow to Assign a QR Code to a LocationHow to Delete a QR CodeHow to Change the QR Code Page DesignHow to Change the QR Code DesignHow to Deactivate a QR CodeHow to Duplicate a QR CodeHow to Download a Created QR CodeHow to Disable GPS RestrictionsHow to Rename a QR CodeHow to Create a QR CodeGeneral Information QR Code List DashboardHow to Set Up the Review Button
Application Receiver
How to Use GETQCALL Client on Apple WatchGetQCall Client Application OverviewHow to Use GetQCall Client Application
Sender Portal
How to Prebuild Sample MessagesSender Portal – General InformationHow to View Call History for a Sender Employee

How to create Support Ticket

You can create a Support Ticket in GETQCALL whenever you need assistance with your account, QR Codes, settings, or other platform features. Submitting a ticket allows you to describe your issue or question and communicate with the GETQCALL Support Team to receive the assistance you need.

Click on your User Profile and select Support.

Click Create Ticket.

In the popup window, enter the Subject and describe the issue in detail.

The Support Team will reply as soon as possible.


You will receive a notification email when the Support Team replies to your service request.


Click the Action button to view the reply or add more information about the issue.


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