How to Prebuild Sample Messages
Prebuilt Sample Messages in GETQCALL allow you to create ready-to-use messages for common customer requests and situations. Employees can quickly select a prepared message instead of typing the same response each time, helping improve response speed, maintain consistent communication, and provide more efficient customer service.
Go to the Employee List.
From the selected Sender Employee account, click the Assign button.
In the Template Message List, click the Add Message button. Enter the name of the sample text, the message body, and select the employee and/or group you want it to be assigned to.
All sample messages will be visible in the Sender Portal under the selected employee or group.
