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Help Center
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Getting Started
Using the Dashboard
General
Why a Location Needs to Be CreatedHow to Register GetQCall Review Tap PlateGeneral Information – Service HistorySession Expired – How the QR Code Session Works
Settings
How to Add and Manage a UserHow to create Support TicketHow to Update Profile AvatarHow to Change Your Account PasswordHow to Cancel the Subscription PlanHow to Change the Subscription Plan
Location List
How to Add or Change Social LinksHow to Download the Collected Customers infoGeneral Information from the Location ListHow to Assign a Location to a QR Code and an EmployeeHow to Upload a Logo for the LocationHow to Set Up WiFi Configuration for the Physical ButtonHow to Set Up Wi-Fi Credentials for the Wi-Fi ButtonHow to Delete the LocationHow to Rename the Location NameHow to Create a Location
Employee List
How to Assign an Employee to a Location, Group, and ShiftHow to Create an Employee AccountHow to Create an Employee ShiftEmployee List – General InformationPush Notification Status in the Employee ListHow to Create an Employee Group
Service History
General Information of Service HistoryHow to Export a Service History Report
QR Code List
How to Change QR Code Button Links or FunctionsHow to Change the Order of QR Code ButtonsHow to Assign a QR Code to a LocationHow to Delete a QR CodeHow to Change the QR Code Page DesignHow to Change the QR Code DesignHow to Deactivate a QR CodeHow to Duplicate a QR CodeHow to Download a Created QR CodeHow to Disable GPS RestrictionsHow to Rename a QR CodeHow to Create a QR CodeGeneral Information QR Code List DashboardHow to Set Up the Review Button
Application Receiver
How to Use GETQCALL Client on Apple WatchGetQCall Client Application OverviewHow to Use GetQCall Client Application
Sender Portal
How to Prebuild Sample MessagesSender Portal – General InformationHow to View Call History for a Sender Employee

How to Set Up WiFi Configuration for the Physical Button

You can set up the WiFi configuration for a GETQCALL Physical Button to connect the device to your wireless network and enable communication with the GETQCALL platform. Configuring the correct WiFi network name (SSID) and password ensures the button can connect to the internet and send customer service requests to the assigned employees.

Go to the Location List.

Under the selected location, press the Action button and choose Customer Wi-Fi Info.

Please note: you must use the credentials of the network where you want to connect your Physical Buttons. The button will attempt to connect to the new network, and if the credentials are incorrect, after three failed attempts it will try to connect to the Default SSID.

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