Help Center
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Help Center
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Getting Started
Using the Dashboard
General
Why a Location Needs to Be CreatedHow to Register GetQCall Review Tap PlateGeneral Information – Service HistorySession Expired – How the QR Code Session Works
Settings
How to Add and Manage a UserHow to create Support TicketHow to Update Profile AvatarHow to Change Your Account PasswordHow to Cancel the Subscription PlanHow to Change the Subscription Plan
Location List
How to Add or Change Social LinksHow to Download the Collected Customers infoGeneral Information from the Location ListHow to Assign a Location to a QR Code and an EmployeeHow to Upload a Logo for the LocationHow to Set Up WiFi Configuration for the Physical ButtonHow to Set Up Wi-Fi Credentials for the Wi-Fi ButtonHow to Delete the LocationHow to Rename the Location NameHow to Create a Location
Employee List
How to Assign an Employee to a Location, Group, and ShiftHow to Create an Employee AccountHow to Create an Employee ShiftEmployee List – General InformationPush Notification Status in the Employee ListHow to Create an Employee Group
Service History
General Information of Service HistoryHow to Export a Service History Report
QR Code List
How to Change QR Code Button Links or FunctionsHow to Change the Order of QR Code ButtonsHow to Assign a QR Code to a LocationHow to Delete a QR CodeHow to Change the QR Code Page DesignHow to Change the QR Code DesignHow to Deactivate a QR CodeHow to Duplicate a QR CodeHow to Download a Created QR CodeHow to Disable GPS RestrictionsHow to Rename a QR CodeHow to Create a QR CodeGeneral Information QR Code List DashboardHow to Set Up the Review Button
Application Receiver
How to Use GETQCALL Client on Apple WatchGetQCall Client Application OverviewHow to Use GetQCall Client Application
Sender Portal
How to Prebuild Sample MessagesSender Portal – General InformationHow to View Call History for a Sender Employee

Session Expired – How the QR Code Session Works

When you scan a GETQCALL QR code or tap an NFC tag, a virtual session is automatically created for your device.

How It Works

  1. Scan the QR Code or Tap the NFC Tag
    Scan the QR code with your phone's camera or tap the NFC tag to open the GETQCALL page.
  2. Your 40-Minute Session Starts
    Once the page opens, a virtual session is created. This session remains active for 40 minutes.
  3. Use the Available Services
    During the active session, you can access and use the services and buttons available on the QR code page.
  4. Session Expires After 40 Minutes
    After 40 minutes, the virtual session automatically expires. If you refresh or try to use the page after the session has expired, you will see the “Session Expired” message.
  5. Start a New Session
    To use the service again, simply scan the QR code again or tap the NFC tag again. A new 40-minute session will be created automatically.

Why Do We Use Sessions?

The 40-minute session helps ensure that GETQCALL services are accessed from the intended QR code or NFC tag and prevents an old page from being reused indefinitely.

Seeing “Session Expired” does not mean there is a problem with the QR code. Simply scan the QR code or tap the NFC tag again to continue.

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