How to Create an Employee Account
You can create an Employee Account in GETQCALL to give staff members access to the Client Application and allow them to receive and manage assigned service requests. Each employee can be configured with the appropriate Location, Group, and Shift to ensure requests and notifications are routed to the right person at the right time.
Go to the Employee List.
Click the Add Employee button.
Fill out the employee’s name, email, phone number, and address.
There are two types of users you can create: Receiver and Sender.
- Receiver: Uses the phone app to receive calls and tasks.
- Sender: Can generate calls and tasks from the Sender Portal.
A user account can be assigned as both types simultaneously.
By checking Send Info by Email, the login credentials along with the link to the phone application can be sent to the newly created employee via email.